After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.

Order Confirmation Email: This email will let you know that your order has been received. If you don't receive this email, please reach out to us right away at 1-800-227-5387 to ensure that your order is being processed. You can also try checking your spam folder.
Shipping Confirmation Email: This is to let you know that your gift has been shipped, and applies to any order arriving via FedEx or USPS.
Delivery Confirmation Email: This is the big one! It lets you know that your special gift has successfully been delivered. You should receive this email by 8PM in your recipient's time zone. Please note: During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to make sure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.